THE leasing and mobility provider, Alphabet, has updated its AlphaGuide to provide drivers with an improved user experience.
The app is free to use for all drivers with an Alphabet contract number and provides a number of easy to use self-service features.
The AlphaGuide app functions include a mileage tracker, nearby fuel and charge stations, service booking options, damage reporting, tyre replacements and bespoke hotlines, which are tailored to individual customers, says Alphabet.
Our new AlphaGuide app is all about providing drivers with an improved digital experience that matches the quality of our service. The accessibility of important functions is not just for convenience. In stressful situations, such as minor accidents, a flat tyre or paying a fine, the new AlphaGuide app is going to be central to a driver’s mobility needs.
Markus Deusing, global chief commercial officer, Alphabet
Deusing said that Alphabet was working on the development of further functionality for the app to support Alphabet’s drivers during the complete lifecycle of the lease. These include:
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payment options,
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order updates,
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email based log-ins and
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LCV driver checklists which can be submitted directly to a fleet manager.
Deusing continued:
Back in 2010, we were the first provider in our industry to introduce such an app – and we are continually working to improve and add new features to it.
For example, enabling activation and payment at electric charging stations via the app will provide a more seamless and less complicated experience. Moreover, we are also working on the launch of a new feature which combines image recognition and machine learning. This new feature will detect minor issues like scratches, tyre or glass damage through a driver’s smartphone camera and automatically suggest helpful services like roadside assistance.
Deusing added that in AlphaCity markets, the app would also double as a car key.
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