CONGRATULATIONS to Rachael Dean, a performance specialist at leasing and mobility specialists Alphabet.
Rachael was recognised as an industry hero at last week’s BVRLA dinner, the awards celebrating the unsung success of stand-out individuals in the leasing sector.
Working as a performance specialist in Alphabet’s indirect sales channel, Rachael received her award from Nina Bell, BVRLA chair and Gerry Keaney, BVRLA chief executive (pictured above).
“Our awards recognise some of the Industry Heroes who have turned in exceptional performances in their respective fields and made an extraordinary contribution to their organisations. Our winner from Alphabet is a passionate advocate of teamwork in customer service.”
Rachael manages, coaches and develops a team of 16 sales executives working across six different business channels – including retailers, brokers, agency funding and fleet management companies.
Gavin Davies, general manager for Alphabet’s indirect sales who nominated Rachael added:
“Rachael is a legend in the indirect sales area of the business. She manages her team’s workload and finds efficiencies in a fast-paced, high volume, and highly-regulated business area in an agile and collaborative way. She identifies and develops talents in the team, cross-training skills and experience for enhanced employee and team satisfaction, as well as improved customer service. Rachael’s team has some of the highest customer satisfaction scores in our business.”