CBVC Vehicle Management, a fleet management and leasing provider, has appointed APD Global Research, a business that assesses customer feedback, to measure customer satisfaction.
The Staffordshire-based business says that it wants to ensure that every customer has the optimal leasing experience and this is maintained as the business grows.
CBVC Vehicle Management will use the APD Voice.360CX platform that independently monitors the driver journey and experience, providing feedback that loops back into a continuous improvement process.
Mike Manners, Managing Director of CBVC Vehicle Management, commented:
While we like to think that we already provide exceptional customer service, it’s important to ensure we maintain and continually improve our standards. By independently auditing the experience of our valued customers we can focus on any areas where we can enhance our process. Without doubt, Voice.360 will support our drive to deliver the best possible customer service levels.
CBVC Vehicle Management has recently announced it is providing the leasing platform for ElectriX, the new one-stop shop from LV= General Insurance which offers drivers everything they need to get on the road with an electric car. It has expanded the customer service team to manage the new business volume.
Paul Turner, Executive Chairman of APD Global Research, added:
We are delighted to be working with CBVC Vehicle Management at this exciting time for the business. We will ensure the CBVC team have the insights and knowledge to build on existing high levels of customer satisfaction and loyalty.