SME fleets leasing cars through mobility and leasing company Alphabet can now take advantage of an upgraded Online Service Booking Portal.
The new portal provides leasing customers with connected car functionality and proactive alerts with real-time service, maintenance and repair (SMR) notifications.
It also provides designated SME fleet managers with MOT and safety recalls, alongside the fleet’s current status.
Alphabet says the innovation provided by the portal – which makes use of the vehicle’s connected car functionality to communicate direct from vehicle to portal – is a market first for its customers.
It says the benefits allow all outstanding and upcoming SMR items to be presented to customers as soon as they enter the portal. SMR requirements are then clustered and prioritised within the portal and any items due are automatically pre-selected, helping drivers and fleet managers improve maintenance scheduling and access the most appropriate support quickly and easily.
Partnership With i247 Group
The Online Service Booking Portal was developed in partnership with leading specialist fleet service provider, i247 Group.
Designed to work across multiple channels, the portal is accessible through Alphabet’s driver app, AlphaGuide, as well as the Alphabet website. Customers can also jump from digital to hands-free voice solutions at the touch of a button using the portal’s built-in call back functionality.
Andy Williams, Business Development Manager, Alphabet (GB) said:
We’re very excited to announce our move to a proactive SMR solution, enabling us to offer a streamlined, fully digital and more sustainable vehicle management process. With maintenance requirements consolidated, the number of appointments vehicles need to attend are reduced, minimising cost and downtime while ensuring immediate maintenance requirements are prioritised. The recent addition of connected car functionality highlights our commitment to digitalisation and the innovation our partnership with i247 Group can create. We look forward to continuing to provide industry-first solutions that help keep fleets on the move and make mobility easy for our customers.
Steve Thornton, Commercial Director, i247 Group, added:
We strive to create game changing solutions to enhance partner propositions, so we’re really happy with the outcomes our Online Booking Service Portal is delivering for Alphabet customers. The portal’s proactive features are designed to optimise vehicle mobility, while its intelligent logic-based steering ensures work is routed to the correct service provider, making the solution easy and convenient to use. Over 2000 Alphabet customers are now using the portal each month and our range of proactive digital tools are growing online utilisation levels further. We recognise the importance digitisation and proactivity has within in-life maintenance services and the solution we’ve developed with Alphabet is just the start of many exciting things to come from this partnership.
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