FMG, fleet incident management and specialist vehicle recovery services, has appointed Steve Ward to the role of Head of Client Relationships – Insurance Solutions with immediate effect. The appointment is the culmination of a 12-month restructuring of the Client Services Team.
FMG has restructured the team with the aim to provide greater support to clients to enhance and enrich the overall experiences with the business. The refined structure provides a balanced framework to the differing markets the specialist incident management business services; Fleet Solutions, Insurer Solutions and Roadside Solutions.
Commercial Director Dave Parry said FMG has recognised that the different markets it serves have different requirements, and has evolved the structure to have distinct teams for both Fleet Solutions and Insurer Solutions.
“The teams work within a framework which utilises their market knowledge and expertise to support the client more readily. The new structure harnesses the knowledge and experience of the Client Services team in a more optimised way, providing strong foundations for the provision of market leading account management. The team utilise data insight to drive efficiencies and improvements throughout the incident management process, ensuring effectiveness for our partners, their clients and ultimately the end customer,” said Parry.
Ward has been with FMG for the past two years as Account Director. He has 22 years of experience in the insurance sector with previous roles including National Sales Manager at Auto Windscreens and Business Development Director at EDAM Group.
Commenting on his promotion, he said, “I’m delighted to be promoted to the new role of Head of Client Relationships – Insurance Solutions. My promotion supports both continuity for our existing client base as well as bringing renewed focus and energy in the continuation of our significant growth in the insurer space. I look forward to continuing to work with many clients I work with today, building new relationships and leading the Insurance Solutions team in our commitment to focus, drive and broaden our relationships across the insurer space”.